A law enforcement fusion center in the Southeastern United States protects one of the largest counties in America with full scope police and investigative services. The Center is responsible for all manner of crime enforcement, ranging from property crimes to violent crimes. In order to protect its citizens, it relies heavily on identity intelligence data to provide amplifying information that can efficiently and accurately support ongoing investigations.
Fusion Center Increases Investigative Efficiency with idiCORE™
Challenge
We spoke with leading intelligence analysts and law enforcement officers about how identity intelligence is leveraged during investigations.
We needed a system that could provide us with actionable intelligence we could rely on, without fidelity concerns of the data. False positives, specifically around phone number accuracy, were causing investigations to take more time than they should.
— Criminal Intelligence Analyst
Often, knowing where to start in an investigation can present the most daunting challenge for law enforcement professionals. While interviewing witnesses and reviewing video evidence are always helpful, in today’s hyper-connected world getting a deep understanding of who a suspect is, where they reside and who they associate with can make the difference in quickly solving a case or allowing a potential criminal to remain free.
Identity intelligence (unique information about individuals that helps prove who they are) is widely used by law enforcement agencies to bolster normal investigative tactics and government data sources, but legacy systems often return poor data and false positives resulting in more work and longer case resolution.
The Fusion Center, not satisfied with legacy providers, sought cloud-native identity intelligence providers to augment existing capabilities in order to more accurately and quickly support investigations.
Solution
Before deciding on the IDI solution, the Center evaluated other solutions but found that the precision and recall of their data was not sufficient.
The IDI solution, idiCORE, increases analytic efficiency!
idiCORE is powered by a cloud-native platform, utilizing machine learning algorithms that increase confidence that the first record is correct, limiting the need for multiple searches or pivoting to different records.
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Phone Number Matching
Phone number matching was reported to be 30% better than legacy systems, giving analysts and officers much greater confidence in corroborating facts in fast-moving environments.
Familial Relationships
Familial relationships were reported to be 40% better than legacy systems, allowing investigators to glean deep insights into a suspect’s ‘pattern of life’ and gain a deeper understanding of dynamic operating environments prior to real-world engagement.
Results
The Center estimates that the idiCORE solution has helped them reduce time spent on phone number analysis by 30% – leading to more cases cleared and with significantly greater accuracy than prior to deployment.
The idiCORE solution also has started to change internal interaction within the Center. The Intelligence Analysts at this Fusion Center reported that because of the data accuracy of idiCORE, their credibility with detectives and other sworn officers has improved.
“The idiCORE solution is much more user friendly, faster and more accurate than our existing providers. We’ve come to rely on idiCORE for any investigation that entails phone numbers given how accurate the matching is within the system.
Our investigators are very confident that the first search in idiCORE will return accurate results, which provides a real improvement in our investigative efficiency.”
Criminal Intelligence Analyst
“Gone are the days of bad data leading to investigators wasting time and energy chasing leads that simply didn’t exist. idiCORE™ gives us confidence in our identity intelligence data, enabling us to clear more cases more quickly, resulting in a much more efficient department overall.”
Control Officer, Fusion Center
“Because of how accurate the data is and how quickly we can get it into the hands of investigators, we’re seeing a significant increase in requests for analytic assistance in cases. It’s been a real benefit not just to officers, but to the working relationship between analysts and sworn officials.”
The Section Manager of the Center
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